Privacy Policy

Heights Mentoring (“Heights Mentoring,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to heightsmentoring.com and the ways we communicate with you. Because recovery is deeply personal, we treat every interaction with discretion and care.

Information We Collect

Information you provide. When you contact us through a form, by phone, by text, or by email, we may collect your name, contact details, and the information you choose to share about your situation or the person you are seeking help for.

Information collected automatically. When you visit our website, we may automatically collect limited technical information such as your IP address, browser and device type, pages viewed, and how you arrived at our site, through cookies and similar technologies.

How We Use Your Information

We use your information to respond to your inquiries, provide and coordinate recovery support services, communicate with you, improve our website and services, maintain records, and meet legal and safety obligations. We do not sell your personal information.

How We Share Your Information

We share information only as needed to operate our practice and serve you: with trusted service providers who support our website, communications, and operations under confidentiality obligations; with clinical providers or your care team when you authorize us to coordinate your care; and when required by law or to protect the safety of any person. We do not sell or rent your personal information to third parties.

Sensitive and Health-Related Information

Heights Mentoring is a private, non-clinical recovery and mental health mentoring practice. We are not a covered entity under HIPAA, and this website is not a substitute for clinical care. When we coordinate with your licensed clinical providers, any protected health information is handled only with your written authorization and under appropriate agreements. Regardless of legal category, we treat information about you and your family as confidential.

Cookies and Analytics

We use cookies and analytics tools, which may include Google Analytics and call-tracking services, to understand how visitors use our site and to improve it. You can control cookies through your browser settings and opt out of certain analytics collection. Disabling cookies may affect some site features.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information consistent with the sensitivity of what you share.

Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. Depending on your state of residence, including Texas, you may have additional rights regarding your personal information. To make a request, contact us using the details below.

Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Third-Party Links

Our website may link to other sites, including our sister practice, Heights Behavioral Health, and outside resources. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Your continued use of our website after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your information, please reach out:

Heights Mentoring
1009 Yale Street, Unit A, Houston, TX 77008
Phone: (713) 337-5063
Email: mentoring@heightsbehavioralhealth.com

If you or someone you love is in crisis, call 911, or call or text 988 to reach the Suicide and Crisis Lifeline, available 24/7.

Questions about this policy, or about how we handle information during an engagement? Contact us. You may also want to read our editorial and medical review guidelines and our practice overview.